Before Shipping: A Step-By-Step Guide to Order Processing

Fast, Secure and Discreet

We are committed to delivering your products quickly, securely, and reliably no matter where you are in the world.

We prioritize customer privacy and all our shipments are discreetly packaged. The contents of the package are not disclosed and there is no mention of pricing on the packaging. We ensure complete discretion with every order.

Once your order is placed, you will receive a confirmation email immediately. Orders are typically processed within 1-2 business days and are shipped from our fulfillment center directly to your doorstep.

Shipping Options

We partner with trusted international couriers to ensure timely delivery. Available options include:

Standard International Shipping (7-14 business days, depending on destination)

Express International Shipping (3-7 business days, depending on destination)

Shipping times may vary by region due to customs clearance, local postal services, and other factors beyond our control

Tracking Your Order

Once shipped, you will receive a tracking number via email. You can monitor your package’s journey at every stage until it reaches you.

Tracking link will be sent once your order shipping starts.

Delivery Guarantee

If your package is lost or stuck in customs for more than 14 days, you are covered by our 100% Delivery Guarantee. Choose a full refund or a free reshipment just contact support and we will handle it.

Shipping & Delivery

Orders are typically shipped within 1-2 business days, and customers will receive a tracking number as soon as the order is shipped. All packages are securely packed in discreet packaging.

  1. Order Confirmation Email
    1. Once your order is approved and verified, you’ll receive a confirmation email with all purchase details. Orders are prepared right away, so please double-check your shipping address for accuracy.
  2. Get Tracking Number Within 48H
    1. International orders usually ship within hours of verification, though delays may occur due to address issues or customs. Domestic orders ship within 24–48 hours. You’ll receive email and SMS updates with your tracking number and delivery status.
  3. Please Allow 2-5 Days for Tracking to Update
    1. Tracking may show “Not Found” or “Pending” until your package reaches your destination country. Please allow 5–7 business days after shipping for updates to appear. For the most accurate details, check your local postal service or use Aftership to monitor all shipments

Patience, it‘s on its Way From the Other Side of the World

Products are discreetly shipped in small boxes. The shipping label will display “PG” or a similar name and the label will not indicate the package contents.

  1. Estimated Delivery
    1. Delivery times vary due to customs, flight schedules, and local transit. On average, expect 10–18 business days: International shipping: 7–10 days + Customs clearance: 2–3 days (sometimes up to 7) + Local postal service: 2–5 days. These are estimates, and unforeseen delays may occur.
  2. Calm Down, It Comes From Overseas
    1. All overseas packages must clear customs, usually within 2–3 days. Once in-country, track your order via your local postal service or Aftership. If your order hasn’t arrived within the expected window, contact us—we’ll help.
  3. All Orders are Guaranteed to Arrive
    1. Most packages are delivered without a signature. If your tracking ends with EA (XXxxxxxxxxxAE), a signature may be required. Either way, your order is 100% guaranteed—we’ll reship or refund if it doesn’t arrive.